Remote Monitoring and Intelligent Operation & Maintenance System Solution for Loaders

Industry Background

In numerous fields such as engineering construction, mining, port logistics, and road construction, loaders serve as core equipment for earthwork operations and material handling. Their stable operation and efficient performance are directly linked to project schedules, production costs, and operational safety. However, loaders operate in complex and variable working environments, leading to frequent equipment failures and high maintenance costs. The traditional on-site maintenance model is inefficient and cannot meet the demands of high-efficiency work management.

Therefore, the introduction of remote and intelligent operation and maintenance (O&M) management systems to realize the digital upgrading of loader after-sales O&M has become a key to improving construction efficiency and reducing operational costs, as well as an important requirement for equipment manufacturers to enhance their core competitiveness.

Pain Point Analysis

01 Lagging Fault Detection Due to Wide Equipment Distribution

Loaders often operate independently without network connectivity. Equipment manufacturers cannot obtain real-time data such as equipment location, operating status, and alarm information, resulting in delayed fault detection and slow response. This leads to poor customer experience and undermines the enterprise’s image and reputation.

02 Inefficient O&M Management Caused by Difficult Data Collection

O&M records of various devices exist as "data silos", lacking centralized monitoring and statistical management. The implementation of O&M work and service quality cannot be effectively uated, making it difficult to guide the allocation of human resources, physical assets, and spare parts, which increases the enterprise’s operational burden.

03 Challenging Post-sales Services Due to Lack of Digitalization

Many customers lack awareness of regular equipment maintenance and tend to seek nearby maintenance rather than official support when failures occur. Equipment manufacturers struggle to provide accurate and reliable value-added services and miss opportunities for further communication with customers.

Solution

With "industrial intelligent gateways and equipment O&M management platforms" as the core, WideIOT builds a remote monitoring and intelligent O&M system for loaders, providing reliable support for equipment manufacturers to achieve digital transformation of O&M.
The WideIOT Equipment O&M Management Platform is deployed on cloud servers, and the loader’s PLC is connected to the WideIOT Industrial Intelligent Gateway. The gateway can collect real-time data such as equipment operating parameters, location information, and fault codes, and transmit the data to cloud servers via 5G/4G networks. The Equipment O&M Management Platform aggregates, analyzes, and visually displays the data, enabling full-process intelligent management of loaders at home and abroad, including remote monitoring, fault alarm, remote maintenance, and O&M management. This allows for rapid response to customer needs, delivery of personalized and humanized O&M services, and promotion of the enterprise’s all-round development.

Realized Functions

01 Data Collection

The WideIOT Industrial Intelligent Gateway is equipped with rich communication interfaces and protocol libraries, supporting connections to PLCs, instruments, sensors, cameras, and other devices. It collects real-time operating status and process parameters of loaders and transmits the data to the remote monitoring cloud platform via 5G/4G networks.

02 Site Monitoring & Management

The WideIOT Equipment O&M Management Platform supports private deployment, enabling centralized management of domestic and overseas equipment. Through mobile phones and computers, users can quickly access key information such as equipment models, quantity distribution, current location, alarm frequency, and O&M quality.

03 Automatic Alarm

By setting alarm rules, the system can immediately notify managers via WeChat, SMS, and email when abnormal data or threshold-exceeding data is detected. It also aggregates information on alarmed equipment and abnormal data to generate reports on fault distribution and alarm frequency.

04 Data Dashboard

It provides editable cloud configuration functions, allowing users to independently design visualization interfaces such as GIS maps, data dashboards, equipment dashboards, equipment monitoring screens, after-sales service screens, and O&M management screens. These interfaces comprehensively display equipment, customer, and O&M information to optimize resource allocation.

05 QR Code-based Repair

Each equipment is assigned a unique QR code. Customers can scan the code to access the equipment’s full-life-cycle electronic file, including the manufacturer’s contact information, equipment operation data, maintenance records, and operation logs of O&M work orders.

06 O&M Management

It offers an online and information-based O&M management mechanism, supporting work order operations such as creation, editing, management, approval, and rollback. Users can quickly track work order quantity, processing progress, operation logs, and acceptance feedback, providing data support for predictive maintenance.

07 Remote Maintenance

Via the WideIOT Equipment Maintenance Express Line, engineers can remotely access PLCs at different locations to perform remote programming, debugging, and program upload/download. This reduces business trip frequency and costs while improving response speed and service quality.

08 Data Analysis

By generating data reports (equipment reports, alarm reports, O&M reports), enterprises can summarize experience, identify potential anomalies, and guide production, sales, after-sales, and R&D work, achieving cost reduction, efficiency improvement, and refined operations.

Solution Benefits

The loader remote monitoring and intelligent O&M system built by WideIOT with industrial intelligent gateways and equipment O&M management platforms enables all-round, 24/7, full-life-cycle intelligent management of distributed equipment. It not only reduces the enterprise’s O&M costs and operational risks and enhances core competitiveness but also strengthens interaction and collaboration with customers, improves user satisfaction, and provides strong support for the high-quality development of the intelligent equipment industry.