IOT News

A mining truck manufacturer specializing in the R&D and production of mining transportation equipment supplies its trucks for use in largescale openpit mines, underground mines, and earthmoving projects both domestically and internationally. Due to the complex operating environment, highintensity vehicle usage, and wide geographical distribution of mines, the manufacturer faces challenges in remotely monitoring the condition and diagnosing faults of delivered trucks. Aftersales service relies on manual inspections and customerreported issues, resulting in low response efficiency, high service costs, and negative impacts on customer satisfaction and brand competitiveness.

Pain Points

1. Delivered mining trucks are spread across mining sites nationwide, making it impossible for the manufacturer to monitor realtime vehicle location, load status, engine condition, fault codes, and other critical data. This lack of connectivity prevents proactive detection of anomalies, highlighting the need for vehicle networking and remote monitoring.

2. The lack of a systematic approach to managing vehicle faults and repair processes leads to delayed fault reporting, incomplete maintenance records, and disorganized service work orders, which negatively affects aftersales service quality and parts supply efficiency. Therefore, a standardized remote operation and maintenance management system is required.

Solution

To enhance product lifecycle service capabilities, the manufacturer plans to build a centralized information management platform for mining trucks, enabling networked monitoring and centralized control of all vehicles. This allows for remote sensing, intelligent alerts, and efficient maintenance. To achieve this, WideIOT deploys onboard smart terminals connected to controllers, sensors, and other equipment on each mining truck. These terminals collect key data such as vehicle location, load, fuel consumption, engine speed, coolant temperature, brake air pressure, and fault codes in real time. The data is then transmitted via 4G/5G networks to a cloudbased vehicle management platform, enabling remote monitoring, alerting, diagnostics, maintenance, and data analysis—providing comprehensive and reliable support for the manufacturer’s aftersales service operations.

Key Features

Realtime monitoring of GPS location, load weight, instantaneous fuel consumption, cumulative fuel usage, engine speed, coolant temperature, intake pressure, brake air pressure, driving speed, total operating hours, and fault code status. Data is presented on a visual monitoring dashboard and reports, with support for sidebyside comparison of multiple vehicles.

Configurable multilevel alert thresholds and notification rules. When the system detects an anomaly, it automatically triggers alerts and sends them via WeChat, SMS, or email to the manufacturer’s aftersales team, enabling proactive service and risk warning.

A GIS map dashboard displays the realtime location distribution and movement trajectories of mining trucks nationwide, helping the manufacturer monitor vehicle distribution dynamics, optimize service resource allocation, and assist customers in improving fleet dispatching.

Systematic analysis of key indicators such as vehicle failure rates, average repair time, parts replacement frequency, and abnormal fuel consumption trends. This helps the manufacturer identify product design flaws, support improvement initiatives, and ultimately enhance product competitiveness and customer satisfaction.