Application Solution‌

Industry Background

Automatic weighing and packaging machines are core equipment for dynamic weighing, weight sorting, quality inspection and quantitative packaging in food processing, pharmaceutical production, logistics sorting and chemical packaging. Their stable operation directly determines production efficiency, product consistency and brand reputation, placing higher demands on equipment manufacturers’ after-sales and lifecycle management.
Today, manufacturers are shifting from equipment sales to data-driven services, requiring full-lifecycle equipment health management, fast O&M response and refined service systems. However, traditional on-site manual inspection and reactive maintenance suffer from slow response, high travel costs, poor customer experience and low efficiency, which can no longer meet modern production and management requirements.

Key Pain Points

1. Lack of networked monitoring, slow fault detectionStandalone operation without remote visibility leads to unobserved breakdowns, unexpected downtime and even safety risks, severely damaging customer satisfaction.
2. No remote maintenance capability, high O&M costsEngineers must travel on-site for troubleshooting and debugging. As equipment scales across regions, labor and travel expenses surge while efficiency drops.
3. Poor data collaboration and low data utilizationWithout a unified digital platform, manufacturers cannot track work orders, uate service quality or analyze operational patterns, making continuous improvement difficult.

WideIOT Integrated Solution

WideIOT provides a full remote monitoring & O&M management system for automatic weighing & packaging machines, built on three cores:Industrial Intelligent Gateway + Equipment O&M Platform + Device Maintenance Express
By connecting to on-site PLCs, the WideIOT Industrial Intelligent Gateway collects real-time data including running status, process parameters, weighing accuracy, alarm codes and production records. Data is securely transmitted via 5G/4G/Wi‑Fi/Ethernet to the cloud O&M platform, enabling centralized monitoring, intelligent alarming, remote debugging, work order management and data analytics.
This solution helps equipment builders establish a visualized, traceable and intelligent O&M system to reduce costs, improve efficiency and accelerate digital transformation.

Core Functions

1. Real-time Data AcquisitionCollects running status (on/off, runtime), process data (weight, packaging accuracy) and alarm signals, supporting multi-terminal access via PC and mobile APP.
2. Centralized Remote MonitoringVisualize global equipment distribution, quantity, status, alarms and work orders in one dashboard. Full visibility without on-site checks.
3. Intelligent Automatic AlarmsCustomizable alarm rules trigger real-time notifications via SMS, email and APP. Unified alarm management speeds up fault location and resolution.
4. Full Remote MaintenanceThrough WideIOT Device Maintenance Express, engineers can perform remote PLC diagnosis, programming, debugging and program upload/download, drastically reducing on-site visits.
5. Digital O&M ManagementComplete work order lifecycle: creation, assignment, tracking, review and acceptance. Historical archives support service optimization and experience accumulation.
6. Data-driven Analysis & OptimizationMulti-dimensional reports on performance, alarms and O&M records support data-based decisions for equipment upgrading, service improvement and operational efficiency.

Solution Benefits

• Reduce O&M costs: Cut on-site service and travel expenses by more than 60%
• Improve response speed: Faults detected in seconds; resolved remotely in minutes
• Enhance customer satisfaction: Stable production, proactive service and transparent process
• Accelerate digital transformation: Shift from hardware-focused to product + service business model
• Boost competitiveness: Data-driven optimization supports high-quality development and global expansion